Linking it all Together With Enterprise Service Management 

Presenter: Lukas Degens, University of Amsterdam

Join us for an engaging session where we delve into how the University of Amsterdam (UvA) is leveraging Enterprise Service Management (ESM) software from ServiceNow to transform our university’s operations.  

What You Can Expect: 

1. Our Starting Point: - Legacy Systems and Initial Challenges: Gain insights into the limitations we faced with our previous systems and why the transition was necessary.  
2. The Path to Transformation: - Institution-Wide Transition: Discover how we are navigating this comprehensive shift across all university departments. - Simplifying Processes: Learn about our strategies to streamline and simplify complex processes, making them more efficient and user-friendly.  
3. Impact and Future Vision: -  Understand our future plans and how this transition positions UvA for continued innovation and success.  

Why Attend?  

• Insightful Case Study: A detailed look at UvA's unique journey with ESM software.
• Q&A Session: Engage in an interactive Q&A where your questions are encouraged and valued. 
• Collaborative Learning: Share your experiences and gain insights from our journey, fostering a collaborative learning atmosphere.

Removing Student Barriers: Unveiling the HUB and Spoke Model at VCCS

Presenter: Stephanie English, Virginia Community College System

The Virginia Community College System is made up of 23 community colleges with over 40+ campuses. Each college is independently accredited and offers programs that are tailored to meet the needs of their respective service areas. As part of our strategic plan, a Student Onboarding Redesign taskforce was created to address barriers to community college student onboarding. The task force recommendations are intended to remove onboarding barriers, expedite the enrollment process, and assist students in navigating the next steps required for the student to explore our programs, enroll in class, and pay. Through the implementation of a HUB and Spoke model in Salesforce with a common data model for all of our colleges, we have been able to create a one-door approach for all prospect students. In this session, we will give an overview of our system design, integrations, and project status to date.

Session Coming Soon! 

Birds of a Feather: Customer Relationship Management 

Presenter: Sarah Wieland, The University of Arizona