Frequently Asked Questions

Don't see your question answered below? Please email us at regional-support@heug.org.


Who can attend International Virtual Week 2020?

Higher Education Institutions\Public Sector User Groups – Institutional\System\Allied Memberships

International Virtual Week 2020 is a limited time complimentary event offered to our Institutional\System\Allied members as part of their paid membership benefits. To receive the complimentary registration, you must register by 9 October 2020. After 9 October 2020 rates will increase to $100 USD per Institutional\System\Allied member.

Higher Education Institutions\Public Sector User Groups – Subscriber Memberships

An early bird rate of $200 USD per registration is available to Subscriber members until 9 October 2020. After 9 October 2020 rates will increase to $300 USD per registration.

Please visit our Membership Information page for further details about member benefits, check your member status and how to become a paid member or enhance your membership with the Higher Education User Group.

I am not sure if my institution/organisation is a member of HEUG. How do I check?

Please visit our Membership Information page or send an email to membership@heug.org.

My institution/organisation is not a member of the HEUG. How do we join?

Please read and fill out the form located here.

What is the date of the conference?

International Virtual Week 2020 is from 19 - 22 October 2020.



I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Region Leader (Contact info is located at the bottom of that page). If you are a exhibitor presenting, please contact Tom Chambers at exhibitors@heug.org.

How do I build my agenda?

To learn how to build your agenda, please visit our mobile app page .

Will recordings be available to non-International Virtual Week 2020 attendees?

No, recordings are ONLY available to those who are registered for International Virtual Week 2020.

What time zones are the International Virtual Week sessions listed in?

All times are listed in PT Pacific Time (US and Canada) You may use this time converter to help calculate the session times in your timezone. Learn more on how to put the mobile event into your personal timezone by visiting our mobile app page .

How can I become a speaker at the International Virtual Week 2020 conference?

Submissions have are open from 13 July - 19 August 2020.


Other Questions

What are the hours of International Virtual Week 2020 conference support?

Emails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I’m interested in sponsorship.

Please visit our Exhibitor Information page.

I have a question about membership with Higher Education User Group (HEUG).

Please contact us at membership@heug.org.